ITIL V4 Foundation certification preparation
Objectve
Program
Duration and prerequisites
Cost
Objectve
This course prepares you for the ITIL4 Foundation certification.
- Essential concepts
- ITIL best practices
- Service Management
Program
INTRODUCTION AND GENERAL CONCEPTS
- The co-creation of value
- Products and services
- Deliverables and results
- Value, costs and risks
- Service management
- The consumer
- The client
- The user
- The sponsor
- The organizations
- The service offer
- Service relationships
- Service provision
- Service consumption
- Utility and warranty
THE 4 DIMENSIONS OF SERVICE MANAGEMENT
- Taking a holistic approach
- Organizations and people
- Information and technology
- Partners and suppliers
- Processes and value streams
THE SERVICE VALUE SYSTEM (SVS)
- Components of the SVS
- Guiding principles
- The Service Value Chain
- EngageDesign & transition
- Get / Build
- Deliver & Support
- Improve
ITIL 4 PRACTICES
- General Practices
Continuous Improvement
Supplier Management
Relationship Management
- Service Management Practices
IT Asset Management
Configuration Management
Service Request Management
Incident Management
Release management
Service Level Management
Problem management
Service Desk
- Technical Practices
Deployment Management
CERTIFICATION PREPARATION
- It is recommended that participants devote 6 hours of personal work during the 3 days to revisions, re-reading of the materials and their notes
- Mock exams, corrections and joint presentation of results throughout the course and on the last morning.
- Tips and tricks to pass the exam
Duration and prerequisites
Duration: 3 days
PRE-REQUISITES
There are no prerequisites to follow and succeed in the objectives of this training. It is only preferable that the participant be familiar with the technical terms related to the computer business in general.
Cost
Cost: Contact us