{"id":187,"date":"2025-06-26T22:13:31","date_gmt":"2025-06-26T22:13:31","guid":{"rendered":"https:\/\/jnbandpartners.com\/elearning\/?post_type=product&#038;p=187"},"modified":"2025-06-26T22:13:31","modified_gmt":"2025-06-26T22:13:31","slug":"an-introduction-to-customer-relationship-management","status":"publish","type":"product","link":"https:\/\/jnbandpartners.com\/elearning\/product\/an-introduction-to-customer-relationship-management\/","title":{"rendered":"An Introduction to Customer Relationship Management"},"content":{"rendered":"<h5><span lang=\"en-us\" xml:lang=\"en-us\">Course Overview<\/span><\/h5>\n<p class=\"MsoNormal\"><span lang=\"en-us\" xml:lang=\"en-us\">This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. <\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"en-ca\" xml:lang=\"en-ca\">As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This one day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how<\/span><span lang=\"en-us\" xml:lang=\"en-us\"> to coordinate the base requirements for a CRM undertaking.<\/span><\/p>\n<h5 class=\"Sub-Title\"><span lang=\"en-us\" xml:lang=\"en-us\">Learning Objectives<\/span><\/h5>\n<p class=\"MsoNormal\"><span lang=\"en-us\" xml:lang=\"en-us\">At the end of this workshop, you will be able to:<\/span><\/p>\n<p class=\"DefaultBullets\"><span lang=\"en-us\" style=\"font-family:'Courier New'\" xml:lang=\"en-us\"><span>o<span style=\"font:7pt 'Times New Roman'\">\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"en-us\" xml:lang=\"en-us\">Demonstrate an understanding of the terms and benefits of CRM on a company\u2019s bottom line<\/span><\/p>\n<p class=\"DefaultBullets\"><span lang=\"en-us\" style=\"font-family:'Courier New'\" xml:lang=\"en-us\"><span>o<span style=\"font:7pt 'Times New Roman'\">\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"en-us\" xml:lang=\"en-us\">Analyze the different components of a CRM plan<\/span><\/p>\n<p class=\"DefaultBullets\"><span lang=\"en-us\" style=\"font-family:'Courier New'\" xml:lang=\"en-us\"><span>o<span style=\"font:7pt 'Times New Roman'\">\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"en-us\" xml:lang=\"en-us\">Develop a checklist for readiness and success in CRM<\/span><\/p>\n<p class=\"DefaultBullets\"><span lang=\"en-us\" style=\"font-family:'Courier New'\" xml:lang=\"en-us\"><span>o<span style=\"font:7pt 'Times New Roman'\">\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"en-us\" xml:lang=\"en-us\">Describe how CRM creates value for organizations and customers<\/span><\/p>\n<p class=\"DefaultBullets\"><span lang=\"en-us\" style=\"font-family:'Courier New'\" xml:lang=\"en-us\"><span>o<span style=\"font:7pt 'Times New Roman'\">\u00a0\u00a0 <\/span><\/span><\/span><span lang=\"en-us\" xml:lang=\"en-us\">Consider developmental roles that have the greatest impact on CRM<\/span><\/p>\n<p class=\"MsoNormal\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"ImportantPoint\"><strong><span lang=\"en-us\" xml:lang=\"en-us\">Personal Objectives<\/span><\/strong><\/p>\n<div style=\"border:none;border-bottom:solid 1.5pt;padding:0cm 0cm 1pt 0cm\">\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt;padding-bottom:1pt;border-bottom:1.5pt solid\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<p class=\"MsoNormal\" style=\"border:none;padding:0cm;padding-top:1pt\"><span lang=\"en-us\" xml:lang=\"en-us\">\u00a0<\/span><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Course Overview This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze [&hellip;]<\/p>\n","protected":false},"featured_media":188,"comment_status":"open","ping_status":"closed","template":"","meta":[],"product_brand":[],"product_cat":[32],"product_tag":[],"class_list":["post-187","product","type-product","status-publish","has-post-thumbnail","product_cat-sales_and_marketing","first","instock","virtual","purchasable","product-type-simple"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/product\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/comments?post=187"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/media\/188"}],"wp:attachment":[{"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/media?parent=187"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/product_brand?post=187"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/product_cat?post=187"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/jnbandpartners.com\/elearning\/wp-json\/wp\/v2\/product_tag?post=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}