1- STRUCTURE AND COMPONENTS OF THE COMPUTER

• Know how to recognize and analyze the characteristics of a PC (system, memory, processor, etc.).
• The central unit:
  • The case,
  • The power supply,
  • The motherboard,
  • The processor,
  • The hard disk,
  • The memory,
  • The video card
  • The peripherals,

 2- KNOW HOW TO ASSEMBLE A PC

• Assembly,
• The BIOS
• Replacement of the BIOS by the UEFI (on some motherboards)

3- OPERATING SYSTEM

• Install/reinstall Windows on a PC,
• Partitioning a hard disk – Reformatting a hard disk,
• Use of a Windows installation CD,
• Plug and play hardware,
• Install and uninstall applications,
• The role of the Windows registry,
• Using Windows in Safe Mode,
• Problems related to the lack of memory of the computer,
• Know how to bypass Windows password protections,
• Diagnosing, monitoring and solving performance problems.

4- HARDWARE FAILURES (PC AND LAPTOP)

• Troubleshooting: analyze and diagnose problems,
• Motherboard failures. Changing a motherboard,
• Hard disk, audio and video system failures,
• Replace a hard disk,
• Memory (RAM) failures,
• Adding/Replacing memory in PCs and laptops,
• Change a screen panel,
• Replace a defective power supply,
• Limiting the risks of breakdown:
• Power supply problems, overheating problems…
• Useful software for computer maintenance :
• Memory test, hard disk integrity, component temperature, etc.

5- SOFTWARE FAILURES

• Create a PC reboot kit,
• Repairing a defective hard disk,
• Cleaning the hard disk,
• Restarting a defective PC from a CD or DVD,
• Upgrade problems,
• Diagnose, monitor and solve performance problems,
• Recovering lost and/or damaged files and applications,
• Know how to use the online help.

6- BACKUPS

• The importance of backups,
• The backup tools,
• Cloning (with machine or software)
• Management and restoration of backups,
• Online backup services.

7- PERIPHERALS

• Detect a defective peripheral (printer, scanner..) ,
• Find and reinstall a driver,
• How to install a local or network printer

8- VIRUSES AND ANTIVIRUS

• Knowledge of viruses and antivirus (troubleshooting),
• What solutions to adopt?
• The software, the firewalls,
• Configuration of updates.

9- REMOTE TROUBLESHOOTING

• Take control of a remote machine,
• Solutions for remote control and troubleshooting.

Duration: 5 days

PRE-REQUISITES

Knowledge of the Windows PC environment.